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ZENDESK PRESENTS

Revolutionizing service with the power of AI

Tuesday
, 
October 
22

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

OCTOBER 22, COPENHAGEN
DOORS OPEN FROM 12.00

Gain new knowledge to sharpen your service strategy. Get closer to Zendesk product updates. And meet the who’s who of business—right here in our community!


Curious on what's next in the space of 

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Zendesk Event Image

Unveiling what’s next


Are you ready to take your service to the next level?

Save the date for a day full of insight and meaningful connections with over 200 leaders in CX, IT and EX – from all over the Nordics. Hear about the latest AI breakthroughs, keynotes, product sessions, customer success stories and partner expo – all woven together to one buzzing in person event experience!

On the agenda:

•

Real-world success stories from leading brands

•

Exclusive peeks into the future of intelligent CX

•

Inspiring keynote session

•

 1-1 time with Zendesk product experts and leaders

•

Networking opportunities to build connections that matter

Lokomotivværkstedet
OBV 037, Otto Busses Vej 5A
København 
2450

Featured speaker

AI and business strategist Elin Hauge leverages her background in physics, mathematics, business, and law to offer thought-provoking insights into AI’s potential and implications. She demystifies AI, ties it to strategic business value, and addresses issues like trust, sustainability, and cybersecurity. Known for her engaging and pragmatic approach, Elin emphasizes the human responsibility in designing AI's future, offering actionable recommendations for leaders.

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

12.00

Check-in & Networking

Pick up your badge, grab some light lunch and mingle around  The expo and connect with peers who are working across CX, HR, IT and EX.

13:00

Welcome to Zendesk Presents

Get ready for a day filled with surprises as our event host kicks things off and sets the stage for an unforgettable experience

13:10

Unveiling what’s next

Join Zendesk leaders as they share their vision for the future of exceptional customer and employee experiences. Be among the first to hear about the latest product innovations and see them in action. Don't miss this opportunity to apply AI to your business, both now and in the future.

13:50

Customer Spotlight: Evolving with AI

Hear about Mofibo/Storytel's inspirational AI journey, including their chatbot Stella, their innovative use of automated emails, conversational commerce, and the latest advancements in Generative AI.

14:15PM

Networking break in expo area 

Whether you’re dropping into a product demo, visiting a Sponsor booth, or chatting in the lounge area – there’ll be plenty of time to get to know your fellow attendees.

14:45

Breakout sessions 

Short snappy sessions divided into 3 tracks: CX, Employee Experience and Workforce Engagement Management. 

Hear how Kahoot! has succeeded with their Quality Assurance, enjoy product demos and hear from the event sponsors and much more! 

15:30

Demystifying AI and turning it into strategic business value 

Join us as keynote speaker Elin Hauge demystifies AI and provides actionable tips for business leaders. Discover where and how AI will create a significant impact on your business.

16:30

Happy Hour! 

Wrap up the day with drinks and snacks in the lounge area

Our experts– more to come soon!

Anna Degrell

Customer Support Manager

Mofibo/Storytel

Matthias Goehler

CTO EMEA

Zendesk

Martine Niermans

Director Customer Success 

Zendesk

Thor Newman Andersen

Senior Manager, Sales

Zendesk

Thomas de Silva

Manager, Customer Success

Zendesk

Merit Valdsalu

Senior Product Marketing Manager

Zendesk QA

Rafael Cordeirour

Associate Solutions Consultant 

Zendesk WFM

Filip Wróblewski

Senior Quality & Training Specialist

Kahoot!

Sebastiaan Cools

Project Manager Data & Digital Transformation,

Zorgbedrijf

Kevin Miodek

Solutions Consultant

Zendesk

Bartosz Zymon

Director of Digital Excellence

Transcom

Michele De Meo

Senior Sales Manager

Transcom

Jonas Kvietkus

Digital Product Specialist

Transcom

Per Ekvall

MD support services

Vaimo

Peter Robson Bohm

Chief Commercial Officer

Identisure

Christian Billing

Web & Brand Dynamics Team Lead

Qred Bank

What to expect!

A snapshot from our 2023 flagship event

Location

Lokomotivværkstedet
OBV 037, Otto Busses Vej 5A
København 

Lokomotivværkstedet

OBV 037, Otto Busses Vej 5A, 2450 København

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Thank you to our sponsors!

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price quantity fee total
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Start: Mon May 16th 7:00pm
End: Mon May 16th 10:00pm
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