Services
We deliver high-performance lighting solutions with precision and pace because retail projects depend on speed, reliability, and quality. From bespoke lighting designs delivered in 5 working days to rapid production powered by advanced 3D printing, we meet tight deadlines without compromising on quality.
Because we understand that our clients are unique, we tailor our solutions to meet the varying needs of the brands, project managers, architects, interior designers, store planners, contractors, and electricians we work with.
Specialising in retail and hospitality refits and roll-outs we provide the service you need to complete on time and to the standards you require. From lighting design to our warranty, we’re committed to ensuring your projects run smoothly.
Focusing Service
It’s crucial to correctly position any adjustable lighting just before your store opens to ensure your products are perfectly lit. We have trained engineers available to visit every store we supply to focus the lighting.
Our engineers and lighting designers collaborate with your VM teams to understand the project design principles, adjust the lighting to implement the design intent, and ensure your team is satisfied with the results. We provide this service free of charge within the UK.
Profiled Stock Holding
Core to delivering our clients’ needs, is our commitment to holding the right stock at the right time.
We collaborate closely with you to understand your future demand projections. This way, we ensure we have the correct stock in our 10,000 sq. ft UK premises exactly when needed. This prevents delays in your programme due to light fitting deliveries.
Logistics and Delivery
Clients want the same great lighting schemes whether their stores are in Munich or Manchester. We are VAT-registered in the Netherlands so we can fulfil clients needs from the UK or the Netherlands, whichever is appropriate.
Our reliable team members who know our products and clients operate our fleet of vans. We only use large national freight companies for small parcel deliveries, or if our vans are busy, a local haulier who provides reliable door-to-door deliveries.
Labelling and Packaging
To make installation faster and easier, our boxes are clearly labelled to align with your drawing legend. No more trying to match up 15-digit codes. Instead, if you want a type ‘A’, simply grab a box from the pallet with an ‘A’ on it!
To reduce landfill waste, if your installers will keep our packaging safe, we’ll collect it when we return to focus the lighting. We’ll shred it and reuse it for packaging or recycle it.
We also asked all our suppliers to permanently remove the plastic bags from their packaging. We also shred cardboard from packages and use it in the packaging of our biopolymers to protect them from damage when in transit.
Warranty Service
We carefully choose our lighting components to perform well and last. Our comprehensive 5-year parts and labour warranty supports this. Our warranty statement is simple and tells you what we’ll cover and what we can’t, although it’s pretty much everything except labour attendance at airports! There are no clever words, no wriggle room, and we don’t count ‘burning hours’, which are notoriously difficult to calculate. All you need to do is send an email with a photo of the failed fitting with the store location, and we’ll get the fitting replaced free of charge for 5 years.